Personalisation & Orders
What can I personalise on my diffuser bottle?
You can add your own personal touch to your diffuser bottle through the personalisation options available on the product page. This may include a name and a message.
Is personalisation complimentary?
Yes. Bottle personalisation is complimentary, with no additional charge.
Can I preview my personalised design before placing an order?
Currently, previews are not provided. Personalisation details should be entered carefully when placing your order. Please review your spelling and selections before proceeding to checkout.
Can I change my personalisation details after placing an order?
Please contact us as soon as possible if you need to make a change. Requests can only be accommodated before production has commenced.
Can I purchase a diffuser without personalisation?
Yes, where the product page offers this option. You can choose whether to include personalisation when placing your order.
Can I cancel or amend my order?
Cancellation or amendment requests may be considered before production or personalisation has commenced. Once work has begun, changes and cancellations may no longer be possible.
Please email us at scentbylittlebox@gmail.com as soon as possible.
Shipping & Delivery
Where do you deliver?
We currently serve customers in Singapore.
How much does delivery cost?
Enjoy complimentary local delivery on orders above $70. Delivery charges for orders below this amount will be shown at checkout.
How long does delivery take?
2 to 4 working days on average. We currently use J&T Express for courier services.
Can I request a specific delivery date?
This is currently not supported.
Can I request for urgent self collection?
Coming soon =)
Can I send an order directly to someone as a gift?
Yes. You can arrange for your order to be delivered directly to the recipient. Please ensure the delivery details are correct when placing your order.
Returns, Exchanges & Refunds
Can I return an item if I change my mind?
All purchases are final. We do not accept returns, exchanges or refunds due to a change of mind, including for unopened or unused products.
Can I return a personalised diffuser?
Personalised products cannot be returned or refunded due to a change of mind. This includes products featuring customised artwork, names, messages or other personalisation options.
Can I return a bottle after opening it?
No. Once a bottle has been opened or used, it is not eligible for return or exchange due to personal preference, regardless of the amount of product used.
Can I request a refund if I don't like the fragrance?
No. Fragrance preferences are subjective. Reasons such as finding a fragrance too strong, too weak or simply not to your liking do not qualify for a return, exchange or refund.
What if my order arrives damaged or defective?
Please contact us within 48 hours of receiving your order. Include your order number, a description of the issue and clear photographs or videos where applicable.
We will review the matter and determine an appropriate resolution, which may include a replacement, repair or refund where applicable.
What if I receive the wrong product?
Please contact us within 48 hours of receiving your order, providing your order number and photographs of the item received. We will investigate and arrange an appropriate resolution.
Can I cancel my order after placing it?
Cancellation requests may be considered before production or personalisation has commenced. Once either process has begun, orders cannot be cancelled due to a change of mind.
Please email scentbylittlebox@gmail.com as soon as possible.